Dashboard

Total Registered Complaints

16276

Total Resolved Complaints

16225

Total Inprogress Complaints

51

Total Rejected Complaints

0

99.69%

Resolved Percentage(%)

0.31%

Inprogress Percentage (%)

0% (348)

Citizen Satisfaction

2/5

Overall Feedback

	Call Center
6340	6314	22
Total	Resolved	Pending

	Whatsapp
4851	4831	16
Total	Resolved	Pending

	Web
3890	3867	18
Total	Resolved	Pending

	SMS
623	622	1
Total	Resolved	Pending

	Email
497	496	1
Total	Resolved	Pending

	Facebook
32	32	0
Total	Resolved	Pending

	Mobile App
28	28	0
Total	Resolved	Pending

	Twitter
13	13	0
Total	Resolved	Pending

	Written
1	1	0
Total	Resolved	Pending

	Newspaper(CC)
1	1	0
Total	Resolved	Pending

Sr. No.	Channel	Total Registered Complaints	Total Resolved Complaints	Total Inprogress Complaints	Total Rejected Complaints
1	Call Center	6340	6314	22	4
2	Whatsapp	4851	4831	16	4
3	Web	3890	3867	18	5
4	SMS	623	622	1	0
5	Email	497	496	1	0
6	Facebook	32	32	0	0
7	Mobile App	28	28	0	0
8	Twitter	13	13	0	0
9	Written	1	1	0	0
10	Newspaper(CC)	1	1	0	0