Pune Mahanagar Parivahan Mahamandal Ltd
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1800 1030 222
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Complaint Detail
Graphical Stat
Tabular Stat
Channel Stat
Total Registered Complaints
2812
Total Resolved Complaints
2788
Total Inprogress Complaints
24
Total Rejected Complaints
0
99.15%
Resolved Percentage(%)
0.85%
Inprogress Percentage (%)
0% (68)
Citizen Satisfaction
2/5
Overall Feedback
Call Center
1192
1173
15
Total
Resolved
Pending
Web
674
665
4
Total
Resolved
Pending
Whatsapp
657
644
9
Total
Resolved
Pending
Mobile App
145
145
0
Total
Resolved
Pending
SMS
103
101
2
Total
Resolved
Pending
Email
40
39
1
Total
Resolved
Pending
Facebook
1
1
0
Total
Resolved
Pending
Twitter
0
0
0
Total
Resolved
Pending
Written
0
0
0
Total
Resolved
Pending
Newspaper(CC)
0
0
0
Total
Resolved
Pending
Sr. No.
Channel
Total Registered Complaints
Total Resolved Complaints
Total Inprogress Complaints
Total Rejected Complaints
1
Call Center
1192
1173
15
4
2
Web
674
665
4
5
3
Whatsapp
657
644
9
4
4
Mobile App
145
145
0
0
5
SMS
103
101
2
0
6
Email
40
39
1
0
7
Facebook
1
1
0
0
8
Twitter
0
0
0
0
9
Written
0
0
0
0
10
Newspaper(CC)
0
0
0
0
