Dashboard

Total Registered Complaints

9542

Total Resolved Complaints

9475

Total Inprogress Complaints

67

Total Rejected Complaints

0

99.3%

Resolved Percentage(%)

0.7%

Inprogress Percentage (%)

0% (196)

Citizen Satisfaction

2/5

Overall Feedback

	Call Center
3886	3855	27
Total	Resolved	Pending

	Whatsapp
2653	2626	23
Total	Resolved	Pending

	Web
2322	2303	14
Total	Resolved	Pending

	SMS
425	421	4
Total	Resolved	Pending

	Email
203	197	6
Total	Resolved	Pending

	Facebook
32	32	0
Total	Resolved	Pending

	Mobile App
19	19	0
Total	Resolved	Pending

	Written
1	1	0
Total	Resolved	Pending

	Newspaper(CC)
1	1	0
Total	Resolved	Pending

	Twitter
0	0	0
Total	Resolved	Pending

Sr. No.	Channel	Total Registered Complaints	Total Resolved Complaints	Total Inprogress Complaints	Total Rejected Complaints
1	Call Center	3886	3855	27	4
2	Whatsapp	2653	2626	23	4
3	Web	2322	2303	14	5
4	SMS	425	421	4	0
5	Email	203	197	6	0
6	Facebook	32	32	0	0
7	Mobile App	19	19	0	0
8	Written	1	1	0	0
9	Newspaper(CC)	1	1	0	0
10	Twitter	0	0	0	0